FAQ
Shipment
How long does it take for my order to arrive?
Due to the current high demand for our products, please allow a delivery time of between 15-21 working days.
The delivery time begins on the day on which the goods left our warehouse and were therefore dispatched.
We are currently working on shortening delivery times. Our stocks are currently limited, but will increase in the near future.
Is there a minimum order value or shipping costs?
There is no minimum order value in our shop and we deliver the goods to you free of charge.
How does an exchange work?
After you have registered your item with us for exchange, you will receive further instructions on how to exchange it via email.
You send the item back to our German warehouse at your own expense and we will send you the new item at no additional cost.
Return
Where do I have to send the item?
If you would like to return an item or your order, you can send the item or your order to the address provided in the cancellation policy within 14 days of receiving the goods.
The costs for returning the goods are borne by the buyer.
In what condition must the product be returned?
The product must be returned in perfect condition.
If the item is returned damaged or dirty, we cannot refund your return.
How do I get a return label?
Unfortunately, we cannot issue you with a free return label. However, we will send your goods to you free of charge if you order within Germany.
revocation
How can I cancel my order?
As stated on the website, an order can only be cancelled within the first 24 hours. However, if your order has already been dispatched, even if you are still within the first 24 hours, then unfortunately cancellation is no longer possible. In this case, we are unfortunately no longer able to stop the dispatch and therefore your order can no longer be cancelled.
What happens if I refuse to accept my delivery?
If you refuse acceptance, the item will be sent to the address printed on the package.
This address is usually of an external packaging service provider who does not accept returns and therefore the packages are destroyed.
Therefore, refusing to accept the package does not trigger an official cancellation.